Planar PCT2265 dual monitors?

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Several months ago I installed Planar PCT2265 touchscreen monitors on our courtroom benches. The computers already had dual monitors and the only way I could get the Planar touch to work properly was to make it the main monitor. If it was the second monitor, wherever you touched on the monitor would move the pointer on the other (non-touch) monitor.

Now one of our judges wants both monitors on his bench to be touchscreen so that he doesn't have to use the mouse at all. Based on the issue I just mentioned I'm not sure it is going to work.

Any suggestions on how to get dual touchscreen monitors working?


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8 Replies

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Cayenne
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Jenner
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Aug 26, 2019 at 17:12 UTC

I haven't done it myself but I heard it's possible, but a little tricky.  I believe the key is to go into the "Pen and Tablet" mode settings and run the setup to identify each display and which are touch and which aren't.

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Mace
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Big Green Man
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Aug 26, 2019 at 17:12 UTC
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I had actually brought this up in the Discord last week because we're looking at adding a bunch of dual-touch-monitor setups. Bweber93​ said you should be able to set zones in the tablet/touch settings in Control Panel to fix this.

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Habanero
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Bweber93
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Aug 26, 2019 at 17:21 UTC

Jenner wrote:

I haven't done it myself but I heard it's possible, but a little tricky.  I believe the key is to go into the "Pen and Tablet" mode settings and run the setup to identify each display and which are touch and which aren't.

what Jenner said, it's actually Tablet PC settings in control panel , you then click on the setup option. it then has you cycle through the screens with enter, and tap on it when the option is on the actual screen. it then maps the control to the correct screen. I haven't done it yet with multiple screens, but it should work fine, it's just like plugging in another mouse.

(I remoted into a PC to show the option, so it's greyed out because I don't have a touchscreen when remoted in)

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Jalapeno
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Captain Restless Aug 26, 2019 at 17:43 UTC

I've done it with different brands of displays - Windows pen and tablet settings, otherwise I'd look for a tool from Planar.

I had a really strange one off years ago, I can't even remember the brand anymore. I had to dig into a tool that came with the driver, and set the touch area there to apply it to one/multiple monitors. Windows (7), in this specific instance, had a way of not allowing a size greater than the drivers/installed utility allows.

I looked, though, and Planar offers no specific drivers or tools on the product page.

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Cayenne
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BrentMHK
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Aug 26, 2019 at 18:42 UTC

Thanks for the suggestions. I installed the monitors on Windows 7 systems so didn't have tablet settings. I'm planning on upgrading the system to Windows 10 so will do that prior to installing the second touch monitor.

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Chipotle
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Stan98034
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Aug 27, 2019 at 20:26 UTC

I have never had too much luck with Planar monitors. If you are still on Win7 I would suggest an upgrade especially if this is for a Courthouse. Security should be a major focus.

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Cayenne
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BrentMHK
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Sep 6, 2019 at 13:43 UTC

So, Windows 10 did not help with the issue. With two of the Planar monitors attached, touch only works on monitor "1". In Tablet PC settings whichever monitor is "2" says no pen or touch input is available.  Even if I physically swap the monitors, touch will not work on monitor "2". Any ideas?

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Mace
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Big Green Man
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Sep 12, 2019 at 12:02 UTC
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FWIW, I was able to get this working with 2 ASUS VT229s by following what B said above. I went through the setup wizard, tapped on one screen to register it as a touch screen, pressed enter, tapped on the other screen to register it, and pressed enter.

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