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Best Buy Electronics store

Ratings Scorecard

Test Results

Price paid

Price paid

Price paid for the product.

 /  5
Selection

Selection

Selection of brands or models available from retailer.

 /  5
Product quality

Product quality

Quality of the product.

 /  5
Customer service

Customer service

Reflects in-store sales help for walk-in shoppers and live chat or phone customer support for online shoppers.

 /  5
Checkout ease

Checkout ease

Ease of checkout process.

 /  5
Website usability

Website usability

Reflects usability of website (e.g., navigation, clarity, completeness).

 /  5
Web support

Web support

Reflects web support (e.g., FAQ's, email notifications, shipping trackers).

 /  5
Walk-in retailer buying ease

Walk-in retailer buying ease

Reflects fewer problems encountered during the in-store purchase such as sale items being unavailable, long checkout lines, crowded displays, etc.

 /  5

About

Best Buy is part of the Electronics stores test program at Consumer Reports. In our lab tests, Electronics stores models like the Best Buy are rated on multiple criteria, such as those listed below.

Price paid Price paid for the product.

Selection Selection of brands or models available from retailer.

Product quality Quality of the product.